Customs & Duties Policy
At Haypak, we strive to provide a seamless shopping experience for our international customers. However, please be aware that customs duties, taxes, and import fees may apply to your order depending on your country's regulations. Below, we have outlined important information regarding these charges.
1. Import Duties & Taxes
- Import duties, taxes, and other customs-related fees are not included in the product price or shipping cost.
- These charges vary from country to country and are determined by local customs authorities.
- Customers are responsible for any applicable import duties and taxes imposed by their country.
2. Payment Responsibility
- Any customs fees must be paid by the buyer upon delivery, if applicable.
- If you refuse to pay customs duties and the package is returned to us, the shipping costs (both ways) and any additional fees will be deducted from your refund.
3. Customs Clearance & Delays
- Customs processing times vary and may delay delivery beyond our estimated shipping timeframe.
- We are not responsible for any delays caused by customs clearance procedures.
- Customers should check with their local customs office for estimated clearance times and any restrictions before placing an order.
4. Restricted & Prohibited Items
- Some countries have restrictions on certain products. It is the customer’s responsibility to ensure that the items they order comply with their local import regulations.
- If your order is returned due to import restrictions, we cannot issue a refund for shipping fees or customs-related costs.
5. How to Check Your Country’s Import Fees
- Before placing an order, we recommend checking with your local customs office or government website to understand potential fees.
- If you need assistance, feel free to contact us, and we will do our best to guide you.
6. Contact Us
If you have any questions regarding customs duties or import taxes, please feel free to reach out to our customer support team.
